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Get online with Windows Mobile

Windows Mobile Pocket PC devices come with all the software you need to connect to the Internet. Once connected, you can browse the web, check your email and more.

This page explains how to set up your Windows Mobile Pocket PC device for email and web surfing.

Windows Mobile is used on a wide range of mobile devices, including :

  • O2's, XDA II, XDA IIs, XDA mini, XDA Orbit, XDA Trion, XDA Atom and XDA Exec
  • The HP iPAQ h6315
  • i-mate Jam, K-Jam, JasJar and JAMin
  • Qtek S100 , Qtek s200 , 9000, and 9090
  • Orange SPV M1000, M2000 and M5000
  • T-Mobile MDA, MDA Compact and MDA Pro

This page focuses on one-box Windows Mobile devices - Combined PDA and phone.

Windows Mobile Web
Windows Mobile Internet Explorer in action
Windows Mobile email
Pocket Inbox in action
Getting an Internet account

If you're looking to connect to the Internet from a Windows Mobile device that has a built-in phone, there are two methods you can use to connect over the mobile phone network: GPRS or dial-up:

  • GPRS - GPRS offers faster connection speeds, and you're not billed by the minute, but by the megabyte transferred. You need to set up your device using settings that are specific to your network operator. You'll need the Internet GPRS APN, plus the username and password. See our GPRS page for the UK settings. Note that you need Internet APN settings, not WAP or MMS.
  • Dial-up: With dial-up, you're billed by the minute - If you don't have an existing dialup account, then sign up for one from BT Yahoo free-of-charge and get a pay-as-you go account. There's no subscription fee, and you only pay standard call rates for the time you're online. To get an account, first, go to BT Yahoo from a PC, select "Pay as you Go" and create an account. You'll then get some details that you'll need to set up your account on the device.

You also need a data-enabled SIM card - This is a setting that your network operator has to enable for you. To connect, you'll need to have an account with an Internet provider. You may wish to use your existing Internet account, or apply for a free account that can be used with your device.

Setting up the Internet connection

Here's we're using a Windows Mobile 6 device. This may look slightly different if you're on a Windows Mobile 5 device. To set up your connection:

  1. Go to Start > Settings, go to the 'Connections' tab, and select 'Connections'
  2. Under "My ISP", select "Add a new modem connection"
  3. At the next screen, enter a name for this connection - this is something for your reference, such as "o2 mobile GPRS". From the pulldown, choose how you will be connecting: either "Cellular line (GPRS)" or " Cellular line", and press 'Next'
  4. Depending on the type of connection you selected.
    - If you chose 'GPRS', then you need to enter the GPRS Access Point Name (for o2 customers, this is
    - If you chose the dial-up option, then you'll need the dial-up phone number (in our example of BT Yahoo, the number is 08457 560000).
    When entered, select 'Next'
  5. Enter your username and password, as explained at the start of this section, then press 'Finish'
    Username & password
  6. Close the 'Connections' dialog with the 'OK' button

You should now be ready to connect to the Internet.
Make sure the phone is enabled and that you're getting a signal. Then, go to Pocket Internet Explorer and in the address bar, type "" then press Return
You should now be connecting to the Internet, and hopefully see our homepage in your Internet Explorer browser.

See below for help setting up email

Set up your email settings

Here, we're going to set up a standard POP3 email account. If you don't have one, then sign up for one from BT Yahoo free-of-charge and get a pay-as-you go account. There's no subscription fee, and you only pay standard call rates for the time you're online. To get an account, first, go to BT Yahoo from a PC, select "Pay as you Go" and create an account. You'll then get some details that you'll need to set up your email account on the device.

Here's we're using a Windows Mobile 6 device. This may look slightly different if you're on a Windows Mobile 5 device. To set up your email service:

  1. Go to Messaging, and tap on "New E-Mail account" (on older versions, this is via Menu > Tools > 'New Account...'
  2. Enter your email address, untick "try to get settings automatically", and press 'Next'
  3. Enter your name and a name for the email account (e.g. "Home", "BT Yahoo", etc). Press "Next"
  4. Enter the 'Incoming mail server' address (POP3 or IMAP). For BT Yahoo, this is Select the 'Account type' (or 'Service type'). Most common type is POP3. Press 'Next'
  5. Enter the email account username and email account password. Tick 'Save password' if you don't want to enter your password each time you check your email. Press 'Next'
  6. Enter the 'Outgoing mail' server address (SMTP).
    - If you're connecting via BT Yahoo dial-up, then this will be ''.
    - If you're connecting by GPRS, then this will be the SMTP server address of your network operator (see above). For o2, this is ''

    Email setup
  7. Press 'Next'. You may be given the option to check for email automatically. When complete, press 'Finish'

This should be enough information to allow you to connect and collect your email. When you press the send/receive button, your Windows Mobile will attempt to make an Internet connection and connect to your email service.

Problem solving

Having problems connecting? Try the following...

  • Ensure that your Network operator (e.g. o2, Orange, Vodafone) has 'data-enabled' your SIM card. If not, call their Customer Service people.
  • If you can connect, but can't browse content, it could be that your SIM is not data-enabled, or that you're trying to browse content that your tariff/connection doesn't allow - such as browsing web pages via a WAP dial-up, or using an MMS APN (GPRS) to view WAP content. Check that you have the right settings for the service you're trying to access, and that your Network Operator has enabled the service you're trying to connect using.
Still having problems? See our Connected? page, or try asking in our forum


Problems sending emails

If you can receive, but not send emails, it is likely to be one of two things:

  • If you get an error such as "Problem sending message", you may be trying to send a message to one ISP's mailbox while connected to a different ISP. To prevent spamming, most ISPs require you to connect to their service (not someone else's) in order to send an email via their SMTP server. For instance, don't be surprised if you find that can't send mail from your BT Yahoo account (using the server address if you've logged on o2 via GPRS.

Frequently asked questions:

Broadband / ADSL / Cable email If you have a Broadband Advice or cable account (such as Virgin Media), you may think that you can't use your Windows Mobile to collect your email via POP or IMAP, however, there is a form of workaround.
Many broadband/cable suppliers offer dialup access too. Check with your supplier. Failing that, provided that the supplier uses POP3 email (as opposed to webmail), then you should be able to access your mail through another provider. Get connected (as above) and try to access your provider's POP server. Note that sending mail from via your supplier's SMTP server probably won't work, so you may need to use the SMTP address of the service you're connecting with.

Alternatively, if in range of your broadband modem, consider using Bluetooth or Wi-fi to share your Internet connection

Just got a Pocket PC? Worried about the threat of viruses? We're often asked if there's a need for a virus checker or firewall software on the Pocket PC.

At the time of writing (Jan 2005), a quick search reveals that there are around 69,000 Windows PC viruses out there. On the Pocket PC platform, there are just 2, and one of these is harmless. If you fancy paying around £30 to protect yourself from this one virus, there are packages out there. I'd say that the risk of Spyware and the need for a firewall on the Pocket PC is pretty minimal at the moment.

Wi-fi? If you're looking to use your Pocket PC for wireless Internet connectivity over a wi-fi network, we've got some information on how to get set up on our Wi-fi page
Bluetooth? If you're looking for help on how to connect your Pocket PC to a mobile phone using Bluetooth, we've got some information on how to get set up on our Bluetooth page
Better email?

ProfiMailIf you're a heavy email user, you might want to have a try of ProfiMail.
This dedicated email client gives you much better control of your emails, is great if you have more than one account, shows you previews of messages, supports HTML email with images, has filters and signatures, supports SSL (for Gmail access) and can poll for your messages at fixed intervals. It's a built-in text and image viewer, and it gives you better control of what you download - it also comes with a file explorer.

This program has been available for the Series 60 mobile phone range for a while, and is now available for Windows Mobile - we highly recommend it.

Push Email Auto-checking emailIf you're not aware of the concept of Push email, it the concept of having your email sent straight to your device without having to do a manual connection to your email account, then pressing "send and receive".
Push email is normally associated with an online service such as that found on a BlackBerry, but this isn't something normally supported for standard POP3 email. The workaround is to get your email collected at regular intervals. Here's how to set that up:
From the main Mobile Outlook screen, select Menu > Tools > Options, then select the email account in question Click 'next' until you get to the 'Server information' page, then press "Options" Choose "Connect and check for messages every:" and set an interval and a connection type. Then press "next" until the last screen, when you should select "Finish"
What do the icons mean

Windows Mobile iconsHere's one we get asked now and again - what do those little icons on the Windows Mobile toolbar represent?

On the right are a few of the icons we've found on our Windows Mobile 5 device (a Qtek S200). These cover Wi-fi, GPRS, data connections, ActiveSync and vibrate.

Remote control your PC!

Want to be able to access your desktop PC from your connected Windows Mobile device while you're out and about? Find out what GoToMyPC. can offer you.

More on our dedicated GoToMyPC page, or go to for a free trial.


Skype on a Pocket PCOnce you're able to connect your Windows Mobile Pocket PC device to the Internet, you may find that as well as email and web surfing, you're also able to make use of other Internet services. One that's well worth trying, is Skype - a service that offers voice over the Internet - with this, you get free voice calls to other Skype customers around the world, or can make low-priced calls to landline and mobile phones.

Skype has released software for a range of Windows Mobile devices, and as long as your device can connect to the Internet (using Wi-fi or GPRS), then you may be able to get to use Skype.

For more on Skype, see our Skype page, or go to

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