Skip to content
FileSaveAs logo

FileSaveAs UK

Mobile Technology, Smartphones and Connectivity

  • Home
  • Mobile Phones
  • Smartphones
  • Home Internet
  • Mobile Internet
  • News
  • Toggle search form

Orange UK Information

This page contains information on UK Mobile Phone Network Operator, Orange

 

At FileSaveAs, we have pages dedicated to helping mobile users set up their phones for Web, email, multi-media-messaging and 3G access. Here, we offer some specific information that may be of use to Orange customers.

 

Orange SIM CardWhy choose Orange?

Orange is generally recognised as one of the more up-to-date and forward-thinking networks – they have a strong handset lineup, including a range of Android and Windows Smartphones, and they offer enhanced services such as live travel cameras and 3G data services. Orange and T-Mobile have recently merged, meaning that coverage is set to increase in the coming months.

They’re also good to their Pay As You Go customers, offering lots of free evening and weekend calls and texts for customers that top up regularly, and cinema-goes can take advantage of Orange Wednesday.

Find out more at strong>www.orange.co.uk

 

Orange useful information:

SMS
Service Centre number:

+447973100973
or +447973100974
.

This number is used to configure your phone for sending text messages.
(See SMS page)

Handset’s
serial number:
Enter
‘*#06#’ as a phone number, to get your handset’s serial number (known as the IMEI) – useful if your phone is stolen
Software
version:
Enter
‘*#0000#” as a phone number, to get your handset’s software version
number. Doesn’t work with all makes of handset
Pay
as you go credit
Dial
453 from your mobile for the balance enquiry service, to check how much remaining credit you have
Contacting
Customer Services

For Customer Services:

  • Contract: Dial
    150 from your mobile, or 07973 100 150
  • Pay-as-you-go: Dial
    450 from your mobile, or 07973 100 450
  • You can email Orange via the "Contact us" link at www.orange.co.uk
Stolen
handset
If
your Orange handset is stolen, call Orange Customer Services immediately:

  • Contract: 07973 100 150
  • Pre-pay: 07973 100 450
  • If outside the UK, call + 44 7973 100 250

 

Orange GPRS / 3G settings

GPRS
offers an "always on" data connection
for mobile phones, allowing for faster web surfing and
email. Orange needs to enable GPRS settings for your
SIM card before you can use this. You’ll need to contact Orange Customer Services if you don’t have data enabled.

For more on GPRS, see our GPRS page.

The Orange GPRS
settings can be found on the Orange section of our GPRS
Settings page

Orange MMS settings

MMS is the abbreviation for Multi-media
messaging – sending images and videos between mobiles. Your network operator
must enable MMS settings for your SIM card before you can use this. You’ll
need to contact Orange Customer Services.

For more on picture messaging, see
our MMS page.

The Orange MMS
settings can be found on the Orange section of our MMS
Settings page

For
more help, see our Connected?
page

 

Orange WAP settings

WAP gives you access to special pages optimised for use on a mobile phone.

For more on WAP, see our WAP page.

The Orange WAP settings can be found on our WAP Settings page

 

Sell your old mobile phoneSell your old phone for cash!

Got an old mobile phone handset that you’re no longer using? Don’t leave it gathering dust – recycle it. You may even be able to make some money for getting rid of your old phone safely.

For a summary of the best deals on making cash from your old handset, try the comparison search tool at www.sellyouroldmobile.co.uk

 

Orange Frequently-asked
questions:

What
is my SIM card PIN?

The
PIN code for your Orange SIM card should be printed on the delivery slip that comes with your SIM card.

Note that you get three tries to enter the PIN, and your phone will be locked if you fail after these tries. You’ll then need to contact
Orange
to get a PUK code to unlock your SIM card.

What is my PUK code?

You
will be asked for your PUK code if you’ve had more goes at guessing
your SIM card PIN code than you’re allowed.

If your phone is prompting you for a PUK code, You’ll need to phone Orange’s Customer Services department – they can provide you with a PUK code to unlock your SIM card once they have verified your identity.

For security reasons, only Orange can legally provide you with a PUK code to unlock your Orange SIM card. PUK code help.

Odd items on your bill

Even though you may be on a "free calls and texts" package, you may still see some unexpected costs on your bill. One that caught one of our team out, was a surprising £0.009 pence text message charge. Given that texts are free on our package, a one penny item appears with each text. In transpires that this relates to a text message delivery receipt.

Our phone has the option to request a receipt to see when a text message has been received. It’s not made clear that this is a chargeable service, and as the setting on the phone applies to all text messages sent, it’s easy to run up a £3 bill for sending 300 free text messages. If you see this unexpected 0.009 text charges, check your phone and disable the "delivery reports" option

Orange Bill Extract

Got an Android phone? Here’s how to disable SMS delivery receipts

Using services abroad Users
with an Orange mobile phone account should be able to use their phone overseas,
but note the following:

  • You need to contact Orange Customer Services to enable "International roaming".
  • Not all phones work in all parts of the world – For example, the US uses a different frequency range to Europe, and you’ll need a get a tri-band phone.

When ‘roaming’ on overseas network, note that it’s more expensive… also, if someone calls you while you’re overseas, you’ll pay for the International leg of the journey. Some other things to note:

  • WAP and GPRS access whilst you are abroad is not free
  • Text messaging and data access from abroad (including Channel Islands
    and Isle of Man) will be charged at the foreign network operators
    prevailing rates for a text back to the UK.
  • Text messages sent from the UK to non UK mobiles on foreign networks
    will not be included in any free allowances, and will cost more than sending a message within the UK..

For details of using Orange overseas, see the coverage and calling abroad page on the Orange site.

Unlock Mobile Phones

Orange
Answer Phone Voicemail Frequently-asked questions:

Voicemail
retrieval number:
123 from an Orange phone

Change your voicemail settings

Dial 123 from your Orange phone to change your answer phone settings.
Accessing
voicemail from a landline or from abroad

To
access your voicemail account from a standard landline phone, call
07973 100123. You
will then be prompted for your Orange number followed by the # key,
then enter your PIN.

If outside the UK, remember to prefix with +44 and lose the first
‘0’, e.g. +447973 100123

What
is my PIN?
Orange’s
default voicemail PIN is 1111. If you haven’t set a PIN, this is likely
to be your PIN number. If in doubt, you’ll need to contact Orange
customer services.

 

 

Useful links:

  • Orange.co.uk
    –
    Orange’s UK homepage
  • Mobile FAQ – Answers to common mobile phone questions
  • Mobile Internet – Help and advice on getting high-speed net access on your phone or laptop

Question
not answered? Please ask in our forum

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

  

About FileSaveAs

Our team has been serving the online community since 2002. We offer a mix of tech information & answers to common questions.

Recent Comments

  • Neil John Aplin on Forum – Not Available
  • Shrimp on iTunes Library Updater killed by iTunes 11
  • adr on iTunes Library Updater killed by iTunes 11
  • Sinead MacCaughey on Tip for Faster Mobile Broadband
  • Jon on Disabling the mobile version of a website on an iPhone

Home | Site Info | Terms & Privacy Policy | Glossary | Contact FileSaveAs | Copyright © 2024 FileSaveAs >>

Powered by PressBook WordPress theme

This site uses cookies to enhance your browsing experience, serve personalised ads or content, and analyze our traffic. By clicking “Accept All”, you consent to our use of cookies, however you can select "Cookie Settings" to control your consent. View Terms & Privacy Policy
Cookie SettingsAccept All
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-advertisement1 yearSet by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
CookieLawInfoConsent1 yearRecords the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
CookieDurationDescription
_gasessionThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. For details of this cookie, go to <a href="https://policies.google.com/technologies/partner-sites">Google's Privacy & Terms site</a>
_gat_gtag_UA_*1 minuteSet by Google to distinguish users. For details of this cookie, go to <a href="https://policies.google.com/technologies/partner-sites">Google's Privacy & Terms site</a>
_gat_gtag_UA_226762_36sessionSet by Google to distinguish users. For details of this cookie, go to <a href="https://policies.google.com/technologies/partner-sites">Google's Privacy & Terms site</a>
_gidsessionInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. For details of this cookie, go to <a href="https://policies.google.com/technologies/partner-sites">Google's Privacy & Terms site</a>
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT
Powered by CookieYes Logo
Go to mobile version