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Getting online with a Nokia 9500 and Nokia 9300

This page contains details of how to connect a Series 80 communicator to the Internet, for email and web surfing.

The Series 80 Communicator family includes the Nokia 9500 , Nokia 9300, and the Nokia 9210. This page focusses on the newer 9500 and 9300 - the 9210 has its own connection page

Nokia 9500 Web browsing
The Nokia 9500 Web browser in action

Nokia 9500 email

The Nokia 9500 Messaging app in action

Getting an Internet account

To connect, you'll need to have an account with an Internet provider. You may wish to use your existing Internet account, or apply for a free account that can be used with your device.

For the purposes of this walkthrough, we're going to assume that you are in the UK and that you want to create a new dial-up account with an Internet Service Provider. Here, we're using a free dial-up BT Yahoo dial-up account. If you don't have an existing dialup account, then sign up for one from BT Yahoo free-of-charge and get a pay-as-you go account. There's no subscription fee, and you only pay standard call rates for the time you're online. We're rather keen on BT Yahoo for on-the-move access to email and web.

To get an account, first, go to from a PC, select "Pay as you Go" and create an account. You'll then get some details that you'll need to set up your account on your Nokia Series 80 device such as a Nokia 9500 or Nokia 9300 Communicator.

Then, looking at communicator, follow these instructions:

Set up your Internet connection

1. Go to Desk, > Tools > Control panel > Internet setup
2. Select "New" to create a new Internet account (say "no" if asked to base it on an existing connection), and enter the following:

  • Internet settings name: BT Yahoo
  • Network ID: Internet
  • Internet settings type: GSM data
    Internet Setup Screen 1

3. Press 'Next, and on the next screen, enter the following:

  • Telephone number: 08457560000
  • Password prompt: No
  • User name: This is your BT Yahoo email address, e.g.
  • Password: (Created when you set up your BT Yahoo account)
    Internet Setup Screen 2

3. Then press 'Next' to save your settings and complete setup.


Set up your email settings

1. Go to Desk, > Tools > Control panel > Messaging
2. Select "Create New" > "Email"
3. With the "General" tab highlighted, enter the following:

  • E-mail account name: BT Yahoo
  • My Name: (your name)
  • Username: (your email address, e.g.
  • Password: (Created when you set up your BT Yahoo account)
  • My e-mail address: (your email address, e.g.
  • Internet access: BT Yahoo
    Email Setup Screen 1

3. Select the "Servers" tab, and enter the following:

  • E-mail account type: POP3
  • Outgoing e-mail server:
  • Incoming e-mail server:
  • Use SMTP authentication: No
    Email Setup Screen 2

3. Then press 'Done' to save your settings and complete setup.

Problem finding

Problems connecting?

  • Make sure the phone part of the communicator is switched on

  • Ensure that your Network operator (e.g. Orange, o2, Vodafone) has 'data-enabled' your SIM card. If not, call their Customer Service people.

  • Problems with GPRS. If connecting with GPRS, you need to make sure your network operator has enabled GPRS on your account. For more on this, and other GPRS troubleshooting help, see our GPRS page

Problems sending emails

  • If you get an error such as "Problem sending message", you may be trying to send a message to one ISP's mailbox while connected to a different ISP. To prevent spamming, most ISPs require you to connect to their service (not someone else's) in order to send an email via their SMTP server. For instance, don't be surprised if you find that can't send mail from your BT Yahoo account (using the server address if you've logged on to Virgin Media.

Problems retrieving emails

  • If attempting to retrieve email gives you a "General: System error", make sure you have "Gateway IP address" set to (Tools | Settings | Connection | Access points)
    This message also appears if you are trying to connect to an email account over a WAP connection (e.g. trying to connect to BT Yahoo's mailbox while dialed up over o2's WAP service).

Problems logging in

  • If, when attempting to log in, you're constantly prompted for your password, even though you know you're typing in the right password, there are two possible causes. If you're already logged in (via a web browser or a PC program like Outlook, then you're often not allowed to log on via a second device. Make sure you're not already connected to your email provider on another machine. The other thing to check is that you're account hasn't been temporarily locked as you may have made repeated attempts to log on incorrectly. Many ISPs allow you to check your mail via a web service... it may be worth trying this to make sure your account is working properly and there are no problems at your ISP.

Problems with GPRS

  • Most mobile phone operators use different APNs (Access Point Nodes) for WAP-over-GPRS and email-over-GPRS. The upshot of this is that you can't connect to your email server over a GPRS WAP connection. Additionally, you may need to have your network operator enable access to the Internet/email GPRS service.

    Problems with o2 - If you experience a "GPRS: Invalid GPRS access point" error when attempting to connect to, say, BT Yahoo, over o2 via their APN, this is likely to be for one of two reasons - either you have not entered the correct o2 Mobile Web APN settings, or o2 has not enabled "Mobile Web" on your account (in which case, contact o2).

    For general information on o2's data services, see our o2 information and o2 WAP pages.

For more help, see our Connected? page

Broadband / ADSL / Cable email

Q. I have a Broadband Advice/cable account (e.g Virgin Media), and so I can't use my phone to collect my POP mail on the move. Is there a workaround?
A. Many broadband and cable Internet suppliers offer dialup access too. Check with your supplier. Failing that, provided the supplier uses POP3 email (as opposed to webmail), then you should be able to access your email on a phone even if you connect through another provider. Set up your phone for Internet connectivity as outlined on this page (using a BT Yahoo account), then setup your email inbox to access your cable/Broadband provider's POP server. Note that sending mail from via your supplier's SMTP server probably won't work, so you may need to use BT Yahoo's SMTP address.

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