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Virgin Mobile Help & Advice

This page contains information on UK Network Operator Virgin Mobile.

At FileSaveAs, we have pages dedicated to helping mobile users setup their phones for Web, Wap, media-messaging and email, and this page contains specific information that may be of use to Virgin Mobile customers.

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Virgin Mobile useful information:

SMS Service Centre number: +447958879890.
This number is used to configure your phone for sending text messages. (See SMS page)
Handset's serial number: Enter '*#06#' as a phone number, to get your handset's serial number (known as the IMEI) - useful if your phone is stolen
Software version: Enter '*#0000#'' as a phone number, to get your handset's software version number. Doesn't work with all makes of handset
Pay as you go credit To check your balance, call 789 from your Virgin Mobile phone - you'll get a recorded message telling you how much remaining credit you have left.
Contacting Customer Services

For Customer Services:

  • 789 from your mobile, or 0845 6000 789

You can email Virgin Mobile via the Contact us link at

Stolen handset If your Virgin Mobile handset is stolen, call Virgin Mobile Customer Services immediately on 0845 6000 789

Virgin Mobile GPRS / 3G settings

GPRS and 3G allows for what has become known as an "always on" mobile Internet connection for web surfing and email. Your network operator must enable GPRS settings for your SIM card before you can use this. You'll need to contact Customer Services. For more on GPRS, see our GPRS page.

The Virgin Mobile GPRS settings can be found on the Virgin Mobile section of our GPRS Settings page


Virgin Mobile MMS settings

MMS is the abbreviation for Multi-media messaging - sending images and videos between mobiles. Your network operator must enable MMS settings for your SIM card before you can use this. You'll need to contact Customer Services. For more on picture messaging, see our MMS page.

The Virgin Mobile MMS settings can be found on the Virgin Mobile section of our MMS Settings page

For more help, see our Connected? page


Virgin Mobile WAP settings

WAP gives you access to special pages optimised for use on a mobile phone. For more on WAP, see our WAP page.

The Virgin Mobile WAP settings can be found on our WAP Settings page


Sell your old mobile phoneSell your old phone for cash!

Got an old mobile phone handset that you're no longer using? Don't leave it gathering dust - recycle it. You may even be able to make some money for getting rid of your old phone safely.

For a summary of the best deals on making cash from your old handset, try the comparison search tool at


Virgin Mobile Frequently-asked questions:

What is my SIM card PIN?

The PIN code for your Virgin Mobile SIM card should be printed on the delivery slip that comes with your SIM card.

Note that you get three tries to enter the PIN, and your phone will be locked if you fail to enter the PIN after these tries. You'll then need to contact Virgin Mobile to get a PUK code to unlock your Virgin SIM card.

What is my PUK code?

You will be asked for a PUK code if you've had more goes at guessing your Virgin Mobile SIM card PIN code than you're allowed.

You'll need to phone the Virgin Mobile's Customer Services team to get your PUK code - their number is 0845 6000 789.

For security reasons, it's only Virgin Mobile that can legally provide you with a PUK code to unlock your Virgin Mobile SIM card.

Sending email from Virgin Mobile

Thanks to site visitor Kieran for getting in touch to tell us that it appears Virgin Mobile does not offer a direct mobile email service at this time, and that they don't appear to have an SMTP server, meaning that you can't send emails from your mobile. Here are a couple of solutions:

  • Consider getting a free Pay-As-You-Go account from BT Yahoo. You'll be able to receive emails to your BT Yahoo account when connected to Virgin's network via GPRS, but will need to make a dial-up call to be able to send using BT Yahoo's SMTP server.
  • If your phone has an Internet browser, you should be able to use Webmail to send and receive your emails
Using services abroad

Users with a Virgin Mobile account should be able to use their phone overseas, but note the following:

  • You need to contact Customer Services to enable "International roaming".
  • Not all phones work in all parts of the world - For example, the US uses a different frequency range to Europe, and you'll need a get a tri-band phone.

When 'roaming' on overseas network, note that it's more expensive... also, if someone calls you while you're overseas, you'll pay for the International leg of the journey.

For details of using Virgin Mobile overseas, see the Using your phone abroad section on the Virgin Mobile site

Virgin Mobile Voicemail Frequently-asked questions:

Using your voicemail service is free using Virgin Mobile (UK) within the UK

Voicemail retrieval number: Use code 222 to set up your voicemail. You'll receive a unique voicemail access number. To see this number, dial *#67#
Accessing voicemail from a landline or from abroad

To access your voicemail account from a standard landline phone, simply dial your own mobile number. When connected, press # to skip through your personal greeting, and you'll be prompted for your PIN.

If outside the UK, remember to prefix with +44 and lose the first '0', e.g. +447802 090100

What is my PIN? Virgin Mobile's default voicemail PIN is 7890. If you haven't set a PIN, this is likely to be your PIN number. If in doubt, you'll need to contact Virgin Mobile customer services.


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