Getting online with a Pocket PC

Pocket PC devices come with all the software you need to connect to the Internet. Once connected, you can browse the web, check your email and even use MSN Messenger. Most Pocket PC devices don't come with a built-in phone, so you'll need a phone with a modem built-in, in order to make a connection.
This page provides details of how to get access to the Internet and email from your Pocket PC...

Pocket PC Internet Explorer in action

Pocket Inbox in action

What you'll need

• Pocket PC - All Pocket PCs come with the required software, so no problem there
• A modem - On this page, we're assuming that you'll be connecting via your Pocket PC's infrared port to a mobile phone with a built-in modem (such as the Nokia Nokia 6600). Pocket PC devices such as the XDA have a built-in modem already. Some Pocket PCs can use Bluetooth for connectivity, but for simplicity's sake, we'll assume you're using IR to connect to a phone with a modem.
  
• A data-enabled SIM card - Note that your mobile phone must be 'data-enabled'. This is a setting that your network operator has to enable for you.
• An Internet account - See below

The following applies to devices with the Pocket PC 2002 operating system - See below for Windows Mobile 2003 instructions

1. Go to Start > Settings, move to the 'Connections' tab and select 'Connections'.
2. From the "When needed, automatically connect to the Internet using:" pulldown, select "New...".
3. Enter "BT Yahoo" as the Connection name, then select the 'Modem' tab.
4. Press 'New...'. You will be presented with the "Make New Connection" screen. At this screen, you'll be asked for a connection name, how you're going to connect, and a connection speed. Complete the details as per the following screenshot - We're assuming that you're connecting between your Pocket PC and a modem over infrared (IrDa):
   
   
5. Press 'Next' and enter the BT Yahoo dialup number of 08457 560000 in the 'Phone number' field, as per the following screenshot:
   
6. Press 'Next', then 'Finish'.
7. Close the "My connection" settings dialog with the 'OK' button.
8. You now need to double-check that your area code information is correctly set. Press the 'Dialing Locations' tab, change the location pull-down to your current location (e.g. "Work..."), then press the 'Dialing patterns...' button, and make sure that you're not dialling using a country code or an area code. The dialog should look as per the following screenshot:
   
9. Close the 'Dialing patterns' dialog with the 'OK' button.
10. Close the 'Connections' dialog with the 'OK' button.

You should now be connecting to the Internet, and hopefully see our homepage in your Internet Explorer browser. See below for help setting up email

The following applies to devices with the Windows Mobile 2003 operating system. See above for Pocket PC 2002 instructions

1. Go to Start > Settings, go to the 'Connections' tab, and select 'Connections'
2. Under "My ISP", select "Add a new modem connection"
3. Enter "BT Yahoo" and select the modem connection you want to use ("Generic IrDA" or Bluetooth), then press 'Next'
4. Enter the BT Yahoo dialup number, which is 08457 560000 in the 'Phone number' field, and then press 'Next'
5. Enter your username and password that were supplied when you created your BT Yahoo account, then press 'Finish'
6. Close the 'Connections' dialog with the 'OK' button

You should now be ready to connect to the Internet.
Make sure your modem is available and turned on (if using IR, turn the phone's IR on and align the windows. If using Bluetooth, make sure Bluetooth on phone and PDA are turned on, and you have 'paired').

From the Pocket PC, go to Internet Explorer and in the address bar, type "http://www.filesaveas.com/" then press Return
You should now be connecting to the Internet, and hopefully see our homepage in your Internet Explorer browser.

See below for help setting up email

This should be enough information to allow you to connect and collect your email. When you press the send/receive button, your Pocket PC will attempt to connect with the modem and dial the Internet.

Using GPRS

If you prefer, you can connect with your mobile phone over GPRS if supported by your mobile phone network operator. For details of GPRS and GPRS settings, see our GPRS page. This section explains how to connect via the o2 GPRS gateway. To set up a Pocket PC for access via o2's GPRS "Mobile Web" service, follow the instructions above, but you'll need to make two changes, as follows:

• Phone number: When entering the phone number, enter *99#
• Before pressing Finish: You need to press on the 'Advanced' button to change some settings - When you've opened the Advanced dialog, untick "Wait for dial tone", and add the following string to the extra dial-string commands:
  +CGDCONT =1,"IP","MOBILE.O2.CO.UK"
  In this case, we've used "MOBILE.O2.CO.UK" ,which is one of the o2 GPRS access point names... you should check the APN listings on our GPRS page to make sure you use the correct one for your network.

If using email, you'll need to use the SMTP address of your mobile phone network, and not your ISP, is it's your mobile network that will be used when sending emails. In our example, at step 7 of email settings above, replace the SMTP address with your ISP's SMTP address (e.g. "smtp.o2.co.uk" for o2 customers)

Problem solving

Having problems connecting? Try the following...

• When communicating with an infrared mobile phone, ensure that the phone's Infrared is switched on, and ensure distance of between 5 - 15cm (too close may swamp the IR eye).
• Ensure that your Network operator (e.g. o2, Orange, Vodafone) has 'data-enabled' your SIM card. If not, call their Customer Service people.
• If you can connect, but can't browse content, it could be that your SIM is not data-enabled, or that you're trying to browse content that your tariff/connection doesn't allow - such as browsing web pages via a WAP dial-up, or using an MMS APN (GPRS) to view WAP content. Check that you have the right settings for the service you're trying to access, and that your Network Operator has enabled the service you're trying to connect using.
• Double-check that you're dialing the right number, and using the right location setting (e.g. "Work"). When you try to connect, you get a "dialing" box. Make sure that you're not dialling an unexpected prefix (i.e. missing the "0", or adding a country code). Check it looks like the following screenshot, and if it doesn't check the entry you have in dialling locations:
  

Problems sending emails

If you can send, but not receive emails, it is likely to be one of two things:

• If you get an error such as "Problem sending message", you may be trying to send a message to one ISP's mailbox while connected to a different ISP. To prevent spamming, most ISPs require you to connect to their service (not someone else's) in order to send an email via their SMTP server. For instance, don't be surprised if you find that can't send mail from your BT Yahoo account (using the server address mail.btinternet.com) if you've logged on to Virgin Media.
• Your ISP is looking for CLI (Caller Line Identification), and it is not being sent - Some Internet Service Providers (such as Wanadoo) use CLI to identify users. If this is disabled, you can get around this by adding 1470, in front of the telephone number in Control panel | Internet | Edit | Service.

Frequently asked questions:

Broadband / ADSL / Cable email	If you have a broadband or cable account (such as Virgin Media), you may think that you can't use your Pocket PC to collect email via POP or IMAP, however, there is a form of workaround. Many broadband/cable suppliers offer dialup access too. Check with your supplier. Failing that, provided that the supplier uses POP3 email (as opposed to webmail), then you should be able to access your mail through another provider. Get yourself a free account with BT Yahoo and try to access your provider's POP server. Note that sending mail from via your supplier's SMTP server probably won't work, so you may need to use BT Yahoo's SMTP address. Alternatively, if in range of your broadband modem, consider using Bluetooth or wi-fi to share your Internet connection
Speedup	Looking to speed up your Internet connection? Give the service at www.onspeed.com a try - this compresses information before it's downloaded, giving your connection a speed boost. See our OnSpeed mini-review
Low cost GPRS in the UK	If you're paying too much for mobile Internet access, we're currently recommending T-Mobile Web 'n' Walk They're offering unlimited mobile surfing for only £7.50 a month
Viruses?	Just got a Pocket PC? Worried about the threat of viruses? We're often asked if there's a need for a virus checker or firewall software on the Pocket PC. At the time of writing (Jan 2005), a quick search reveals that there are around 69,000 Windows PC viruses out there. On the Pocket PC platform, there are just 2, and one of these is harmless. For an overview, see www.cewindows.net/faqs/ppc-av.htm - If you fancy paying around £30 to protect yourself from this one virus, there are packages out there. I'd say that the risk of Spyware and the need for a firewall on the Pocket PC is pretty minimal at the moment.
Wi-fi?	If you're looking to use your Pocket PC for wireless Internet connectivity over a wi-fi network, we've got some information on how to get set up on our Wi-fi page
Remote control your PC!	Want to be able to access your desktop PC from your Windows Mobile device while you're out and about? You'll find that you can use your mobile device to access a larger PC, using the GoToMyPC service. Find out more about this service on our dedicated GoToMyPC page, or go to www.gotomypc.com for a free trial.
Bluetooth?	If you're looking for help on how to connect your Pocket PC to a mobile phone using Bluetooth, we've got some information on how to get set up on our Bluetooth page
Hotmail and AOL	Hotmail and AOL use proprietary email systems, as opposed to the more common POP email systems - this makes it tricky to access mail on a mobile device. For email on the move, consider using a standard POP3 provider such as BT Yahoo (see setup details) that offers free email accounts that can be configured on mobile phone email programs. The standard Pocket Inbox supplied on the Pocket PC can't be used to get your Hotmail or AOL email, as these services use proprietary email systems, rather than the standard POP service used by most Internet Service Providers. There is, however, an alternative. You can use the Pocket PC's Internet Explorer to access your emails over webmail - including Hotmail and AOL mail. The screenshot on the right demonstrates a Hotmail account accessed via a Pocket PC web browsing session using www.hotmail.com Hotmail: The newer version of the Pocket PC Operating System, Windows Mobile 5, comes with Pocket MSN, that includes Hotmail. AOL: We've also been directed to an AOL Mail FAQ that suggests that a suitable email program can be configured to get email access via IMAP (as opposed to POP3). Many smartphones and PDAs support IMAP (check in the email section). For devices that don't support IMAP, you can download one from Handango

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