Virgin Media

This page contains information on Virgin Media - the UK operation offering broadband, digital TV and phone service.

Virgin Media officially launched at the start of February 2007, seeing Virgin.net, Telewest Cable and NTL cable merging to offer "quad-play" - Cable TV, Broadband, home and mobile phone service.

Virgin Media Broadband

If you're looking for fast Internet access, then the Virgin Media Broadband service may be just what you need. Broadband speeds of up to 20 Meg are available.

Unlike other Broadband providers, there's no monthly download limit with Virgin Media. Benefit include:

No monthly download limits (Acceptable Usage Policy applies)
Free Broadband modem
Up to 15 email accounts
55MB of webspace for your own website
Webmail that you can use from any online PC
Speeds of up to 20Mbps over broadband, for even faster connection
PC Guard PC security package

More details at www.virginmedia.com

Virgin Media Digital TV

Over 40 digital TV channels delivered via cable to your home for free. There's an XL package offering over 145 TV channels, and there are extras including high definition and TV on demand.

More details at www.virginmedia.com

Virgin Media Phone

Virgin Phone offers flexible packages and fair pricing. Their packages include an unlimited anytime calls tariff. If you like to keep things flexible and use your phone like a mobile, buying the minutes you want to use, there are Talk Anywhere tariffs giving you a set amount of minutes per month.

More details at www.virginmedia.com

Frequently asked questions

How do I sign up to Virgin Media?	You can sign up for Virgin Media by going to the following web address: www.virginmedia.com
Status check	To check the status of Virgin Media's network and services, call 0800 561 0061 (Free), or click here
Virgin Phone Questions	Can I keep my existing BT number? Yes, in almost all cases I'm switching from BT to Virgin for my phone service. How does the Virgin phone service get connected? Virgin's engineers will call to do the work for you. They will install a new Master Phone Socket inside the house, which is connected to their cable network. They normally aim to connect this close to the BT Master Socket, so that it's easy to connect any telephone extensions over to the Virgin box. More details on the Virgin Home Phone service at with www.virginmedia.com.
Faster connection?	If you're looking to improve your Internet download speed, you might want to take a look at the service from OnSpeed. If you are running on a dial-up (narrowband) connection the speed difference with this service can be dramatic. It should increase your speed by up to 10 times. To use it, you'll need to download the special software from the OnSpeed website. Once installed, you won't even notice it's there, it runs in the background speeding up your Internet connection and compressing data automatically. More details on our OnSpeed page
Contacting Virgin Media	Here are some useful contact phone numbers for Virgin Media: Customer Services (Broadband): 0845 840 7777. TV or phone Technical Support: 0845 454 1111 Broadband help: 0906 212 1111 (calls at 25p a minute) Dial-up help 0906 301 2222 (ex-ntl) or 0906 706 0000 (ex-Telewest) - calls at 50p a minute
Check mail online	You can check your Virgin Media email online using the Virgin Media webmail service. Go to the following address: https://webmail.virgin.net/

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