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Virgin Mobile information

This page contains information on UK Network Operator Virgin Mobile.

At FileSaveAs, we have pages dedicated to helping mobile users setup their phones for Web, Wap, media-messaging and email, and this page contains specific information that may be of use to Virgin Mobile customers.

Virgin Mobile useful information:

SMS Service Centre number:	+447958879890. This number is used to configure your phone for sending text messages. (See SMS page)
Handset's serial number:	Enter '*#06#' as a phone number, to get your handset's serial number (known as the IMEI) - useful if your phone is stolen
Software version:	Enter '*#0000#'' as a phone number, to get your handset's software version number. Doesn't work with all makes of handset
Pay as you go credit	To check your balance, call 789 from your Virgin Mobile phone - you'll get a recorded message telling you how much remaining credit you have left.
Contacting Customer Services	For Customer Services: 789 from your mobile, or 0845 6000 789 You can email Virgin Mobile via the Contact us link at virginmobile.com/mobile/
Stolen handset	If your Virgin Mobile handset is stolen, call Virgin Mobile Customer Services immediately on 0845 6000 789

Virgin Mobile WAP settings

AWP gives you access to special pages optimised for use on a mobile phone. For more on WAP, see our WAP page.

The Virgin Mobile WAP settings can be found on our WAP Settings page

Virgin Mobile GPRS settings

GPRS allows for what has become known as "always on" data connection for GSM mobile phones, allowing for faster WAP browsing, web surfing and email. Your network operator must enable GPRS settings for your SIM card before you can use this. You'll need to contact Customer Services. For more on GPRS, see our GPRS page.

The Virgin Mobile GPRS settings can be found on the Virgin Mobile section of our GPRS Settings page

Virgin Mobile MMS settings

MMS is the abbreviation for Multi-media messaging - sending images and videos between mobiles. Your network operator must enable MMS settings for your SIM card before you can use this. You'll need to contact Customer Services. For more on picture messaging, see our MMS page.

The Virgin Mobile MMS settings can be found on the Virgin Mobile section of our MMS Settings page

For more help, see our Connected? page

Want to get some cash from your Smartphone?

Mobile phone network operators are desperate for information on how you use your smartphone, and will pay for that info. Get £15 for signing up with this on-device survey, then a further £5 a month. Check www.mobilepanel.co.uk for the details.

Virgin Mobile Frequently-asked questions:

How do I get the Virgin Mobile logo on my mobile?	Get the Virgin Mobile logo sent to your mobile for free via this link: Free Logos. From here, select Logos, and enter "Virgin" in the search box.
What is my SIM card PIN?	The number is printed on the delivery slip that comes with your SIM card. Note that you get three tries to enter the PIN, and your phone will be locked if you fail after these tries. You'll then need to contact Virgin Mobile to get a PUK code (see below).
What is my PUK code?	You will be asked for your PUK code if you've had more goes at guessing your SIM card PIN code than you're allowed. You'll need to phone your Virgin Mobile's Customer Services team for your PUK code - their number is 0845 6000 789 . For security reasons, it's only the network operator that can legally provide you with a PUK code to unlock your SIM.
Sending email from Virgin Mobile	Thanks to site visitor Kieran for getting in touch to tell us that it appears Virgin Mobile does not offer a direct mobile email service at this time, and that they don't appear to have an SMTP server, meaning that you can't send emails from your mobile. Here are a couple of solutions: Consider getting a free Pay-As-You-Go account from BT Yahoo. You'll be able to receive emails to your BT Yahoo account when connected to Virgin's network via GPRS, but will need to make a dial-up call to be able to send using BT Yahoo's SMTP server. If your phone has an Internet browser, you should be able to use Webmail to send and receive your emails
Using services abroad	Users with a Virgin Mobile account should be able to use their phone overseas, but note the following: You need to contact Customer Services to enable "International roaming". Not all phones work in all parts of the world - if you're travelling to the US, they use a different frequency range than Europe, and you'll need a tri-band phone. When 'roaming' on overseas network, note that it's more expensive... also, if someone calls you while you're overseas, you'll pay for the International leg of the journey. For details of using Virgin Mobile overseas, see the Using your phone abroad section on the Virgin Mobile site

Virgin Mobile Voicemail Frequently-asked questions:

Using your voicemail service is free using Virgin Mobile (UK) within the UK

Voicemail retrieval number:	Use code 222 to set up your voicemail. You'll receive a unique voicemail access number. To see this number, dial *#67#
Accessing voicemail from a landline or from abroad	To access your voicemail account from a standard landline phone, simply dial your own mobile number. When connected, press # to skip through your personal greeting, and you'll be prompted for your PIN. If outside the UK, remember to prefix with +44 and lose the first '0', e.g. +447802 090100
What is my PIN?	Virgin Mobile's default voicemail PIN is 7890. If you haven't set a PIN, this is likely to be your PIN number. If in doubt, you'll need to contact Virgin Mobile customer services.

Useful links:

Virgin Mobile's official site
Free Virgin Mobile logo - Click here, select Logos, and enter "Virgin" in the search box.
Lobster 700 - Details of the Virgin Mobile phone that supports TV and digital radio

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