Virgin Mobile Help & Advice
This page contains information on UK Network Operator Virgin Mobile.
At FileSaveAs, we have pages dedicated to helping mobile users setup their phones for Web, Wap, media-messaging and email, and this page contains specific information that may be of use to Virgin Mobile customers.
Virgin Mobile useful information:
|SMS Service Centre number:||+447958879890.
This number is used to configure your phone for sending text messages. (See SMS page)
|Handset's serial number:||Enter '*#06#' as a phone number, to get your handset's serial number (known as the IMEI) - useful if your phone is stolen|
|Software version:||Enter '*#0000#'' as a phone number, to get your handset's software version number. Doesn't work with all makes of handset|
|Pay as you go credit||To check your balance, call 789 from your Virgin Mobile phone - you'll get a recorded message telling you how much remaining credit you have left.|
|Contacting Customer Services||
For Customer Services:
You can email Virgin Mobile via the Contact us link at virginmobile.com/mobile/
|Stolen handset||If your Virgin Mobile handset is stolen, call Virgin Mobile Customer Services immediately on 0845 6000 789|
Virgin Mobile GPRS / 3G settings
GPRS and 3G allows for what has become known as an "always on" mobile Internet connection for web surfing and email. Your network operator must enable GPRS settings for your SIM card before you can use this. You'll need to contact Customer Services. For more on GPRS, see our GPRS page.
The Virgin Mobile GPRS settings can be found on the Virgin Mobile section of our GPRS Settings page
Virgin Mobile MMS settings
MMS is the abbreviation for Multi-media messaging - sending images and videos between mobiles. Your network operator must enable MMS settings for your SIM card before you can use this. You'll need to contact Customer Services. For more on picture messaging, see our MMS page.
The Virgin Mobile MMS settings can be found on the Virgin Mobile section of our MMS Settings page
For more help, see our Connected? page
Virgin Mobile WAP settings
WAP gives you access to special pages optimised for use on a mobile phone. For more on WAP, see our WAP page.
Got an old mobile phone handset that you're no longer using? Don't leave it gathering dust - recycle it. You may even be able to make some money for getting rid of your old phone safely.
For a summary of the best deals on making cash from your old handset, try the comparison search tool at www.sellyouroldmobile.co.uk
Virgin Mobile Frequently-asked questions:
|What is my SIM card PIN?||
The PIN code for your Virgin Mobile SIM card should be printed on the delivery slip that comes with your SIM card.
Note that you get three tries to enter the PIN, and your phone will be locked if you fail to enter the PIN after these tries. You'll then need to contact Virgin Mobile to get a PUK code to unlock your Virgin SIM card.
|What is my PUK code?||
You'll need to phone the Virgin Mobile's Customer Services team to get your PUK code - their number is 0845 6000 789.
For security reasons, it's only Virgin Mobile that can legally provide you with a PUK code to unlock your Virgin Mobile SIM card.
|Sending email from Virgin Mobile||
Thanks to site visitor Kieran for getting in touch to tell us that it appears Virgin Mobile does not offer a direct mobile email service at this time, and that they don't appear to have an SMTP server, meaning that you can't send emails from your mobile. Here are a couple of solutions:
|Using services abroad||
Users with a Virgin Mobile account should be able to use their phone overseas, but note the following:
When 'roaming' on overseas network, note that it's more expensive... also, if someone calls you while you're overseas, you'll pay for the International leg of the journey.
For details of using Virgin Mobile overseas, see the Using your phone abroad section on the Virgin Mobile site
Using your voicemail service is free using Virgin Mobile (UK) within the UK
|Voicemail retrieval number:||Use code 222 to set up your voicemail. You'll receive a unique voicemail access number. To see this number, dial *#67#|
|Accessing voicemail from a landline or from abroad||
To access your voicemail account from a standard landline phone, simply dial your own mobile number. When connected, press # to skip through your personal greeting, and you'll be prompted for your PIN.
If outside the UK, remember to prefix with +44 and lose the first '0', e.g. +447802 090100
|What is my PIN?||Virgin Mobile's default voicemail PIN is 7890. If you haven't set a PIN, this is likely to be your PIN number. If in doubt, you'll need to contact Virgin Mobile customer services.|
- Virgin Mobile's official site
- Mobile FAQ - Answers to common mobile phone questions
- Mobile Internet - Help and advice on getting high-speed net access on your phone or laptop
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