o2 UK Unofficial Information
This page contains information on UK Network Operator O2
At FileSaveAs, we have pages dedicated to helping mobile users setup their phones for Web, Wap, media-messaging and email. As well as outlining what o2 has to offer, this page contains specific information that may be of use to O2 online customers.
you use SMS text messaging, then O2 could be a clear winner, as you can send up to 1000 free messages direct
from your mobile. This beats many of the web-based free SMS-text services, plus offers by Vodafone, Orange and T-Mobile.
The benefits of o2's online offering:
|Free text messages:||Send up to 1000 free SMS text messages from your handset|
|Free minutes:||Up to 1500 a month|
|Free mobile phone:||
o2 online carries a range of the latest mobiles and smartphones, or if you prefer, you can keep your own handset and go for a SIM-only deal
|Choice of options:||Choose a pay-monthly or a pay-as-you-go tariff, either with or without a handset. See o2's tariffs|
|Keep your number:||You can keep your current mobile phone number, although the transfer may take up to 28 days, depending on your existing provider|
|Online bills:||Manage your phone bill online with free itemised billing (see example).|
o2 is offering two free SIM cards. Each SIM comes with unlimited texts when you top up just £5 a month. Get your SIM cards at freesimo2.o2.co.uk
For a list of all phones available, and to see which are free, see the o2 handset range
|Pay Monthly (with handset)|
|Pay As You Go (with handset)|
|Pay Monthly (SIM-only)|
|Pay As You Go (SIM-only)|
Notes: Free SMS doesn't apply to messages sent from outside the UK. 'Any network' free minutes apply to standard rate UK fixed lines, calls to any UK network mobiles and voicemail 901 calls.
|SMS Service Centre number:||
+447802 000332 (contract), or +447802 092035 (pay as you go).
This number is used to configure your phone for sending text messages. (See SMS page)
|Handset's serial number:||Enter '*#06#' as a phone number, to get your handset's serial number (known as the IMEI) - useful if your phone is stolen|
|Software version:||Enter '*#0000#'' as a phone number, to get your handset's software version number. Doesn't work with all makes of handset|
|Pay as you go credit||Enter *#10# as a phone number, to check how much remaining credit you have|
|MMS on o2||Want to know what MMS is, or how to set it up? Go to our MMS page.|
|WAP and GPRS settings||The GPRS APN (Access Point Node) is mobile.o2.co.uk
o2 WAP setup information
|Contacting Customer Services||If you need to contact Customer Service by phone or email, see our o2 Contact Page|
If your o2 handset is stolen, call o2 immediately:
|SMS delivery receipt:||To get a receipt when a text message is delivered, prefix the text message with *0# to get a receipt when the message is delivered (e.g. send the string '*0#Hello World'). This works on a per-message basis.|
|How do I upgrade my o2 handset?||When you take out a contract with o2 that includes a handset, the handset is either free or low-priced, as the cost of the handset is built-in to the first year's worth of contract. If you've been on contract for at least 12 months, you probably qualify for a handset upgrade. If you want to upgrade, you can do so via the o2 online website, or by calling the o2 upgrade line on 08702 259933|
|o2 email details:||
As well as being able to access your o2 email from the o2 website, you can also access your mail from common email applications like Outlook, or from your PDA email application (e.g. Pocket PC, Palm or Psion).
The details needed are as follows:
Incoming (POP3) server: mail.o2.co.uk
|How do I get a SIM card?|
|What does 'free minutes' mean?||
Free minutes listed in the o2 online tariffs can be used for off peak calling to other networks. Calls during peak times will be billed at the published rates. Depending on the tariff, your inclusive minutes are for use at off peak times only. Off Peak free minutes on Online OffPeak 500 and Online OffPeak 750 tariffs apply to calls to standard rate fixed lines, other O2 mobiles and voicemail 901 calls.
"Any network" free minutes apply to standard rate UK fixed lines, calls to any UK network mobiles and voicemail 901 calls.
|Contract duration|| Contract cancellation depends on whether you have a handset, and how
long you've been with o2. For full details, see the small print on
site. As a guideline:
|Upgrading your handset||
When you take out a contract with o2 that includes a handset, the handset is either free or low-priced, as the cost of the handset is built-in to the first year's worth of contract. If you've been on contract for at least 12 months, you probably qualify for a handset upgrade.
If you want to upgrade, you can do so via the o2 online website, or by calling the o2 upgrade line on 08702 259933
|Data services / 3G||
If you want to connect your laptop to the Internet while away from home or the office, o2 offers a Mobile Broadband service, and their 3G network covers a reasonable amount of the UK.
|How do I stop getting o2 text alerts and messages?||Log on to your o2 account at www.o2.co.uk, then go to "My Alerts" and set all alerts to 'off'|
|What is my SIM card PIN?||
The PIN code for your o2 SIM card is printed on the delivery slip that comes with your SIM card. If in doubt, try O2's default PIN code for SIM cards, which is either 0000 or 4321.
|Problems viewing your bill?||See our o2 billing page|
|What is my PUK code?||
You will be asked for your PUK code if you've had more goes at guessing your SIM card PIN code than you're allowed.
You'll need to contact o2's Customer Services for your PUK code - For o2's Customer Services, dial 1702 from your mobile, or call 0906 302 0220.
You can also get your PUK online here: o2 PUK Code
|Using services abroad||
Users with an o2 account should be able to use their phone overseas, but note the following:
For details of using o2 overseas, see the o2 Traveling Abroad page on o2's site
o2 GPRS / 3G settings
GPRS and 3G services provide an "always on" mobile Internet connection, allowing for faster WAP browsing, web surfing and email. o2 will need to enable GPRS settings for your SIM card before you can use this. You'll need to contact Customer Services. For more on GPRS, see our GPRS page.
The o2 GPRS settings can be found on the o2 section of our GPRS Settings page
o2 MMS settings
MMS is the abbreviation for Multi-media messaging - sending images and videos between mobiles. Your network operator must enable MMS settings for your SIM card before you can use this. You'll need to contact Customer Services. For more on picture messaging, see our MMS page.
The Vodafone MMS settings can be found on the o2 section of our MMS Settings page
For more help, see our Connected? page
o2 WAP settings
WAP gives you access to special pages optimised for use on a mobile phone. For more on WAP, see our WAP page.
The o2 WAP settings can be found on our WAP Settings page
Got an old mobile phone handset that you're no longer using? Don't leave it gathering dust - recycle it. You may even be able to make some money for getting rid of your old phone safely.
For a summary of the best deals on making cash from your old handset, try the comparison search tool at www.sellyouroldmobile.co.uk
|Voicemail retrieval number:||901|
|Accessing voicemail from a landline or from abroad||
To access your voicemail account from a standard landline phone, you'll need to use your personal o2 voicemail retrieval phone number. If you don't already have this number, dial +44 7802 090100 and when prompted, enter your o2 mobile phone number. The system will check your account, then send you a text message which contains a phone number that you can use to access your voicemail while you are overseas.
To access your o2 voicemail, dial your personal voicemail retrieval phone number and when connected, enter your mobile phone number followed by a *. During the greeting, key *<your PIN>, then key 2.
If outside the UK, remember to prefix with +44 and lose the first '0', e.g. +447802 090100.
Alternatively: We've also had luck accessing o2 voicemail while roaming, by dialling our own o2 mobile number from our o2 handset. It seems that with some roaming partners, the system recognises it's you that's dialling, and diverts you to your own voicemail account.
|Enable / Disable voicemail||Dial
the following codes from your mobile to turn on and off o2 voicemail:
|Voicemail notification||o2 gives you the option of being called when there's a waiting voicemail, receiving a text message alert, or seeing a voicemail icon displayed on your phone. You can change your voicemail notification method by dialling your mailbox (see above). From the o2 Voicemail Main Menu, key 4 and follow the prompts.|
|What is my PIN?||O2's default voicemail PIN is 8705. If you haven't set a PIN, this is likely to be your PIN number. If in doubt, dial 100 from your o2 mobile for the o2 Operator.|
|Can I leave a message without ringing a mobile||Until March 2004, it was possible to do this by calling 07802 090100, but this has now changed. Now, each customer has their own dedicated voicemail number. Provided you know this number, you can call it and follow the prompt to leave a message. See "Accessing voicemail from a landline or from abroad" for details on getting this number.|
|How do I change my greeting / voicemail message?||
To change your greeting, you need to connect to your mailbox (as above). Then, go to the o2 Voicemail Main Menu, and select 'Greetings', which is option 3. You can change your name and your voicemail answerphone greeting from here.
- Mobile Phone FAQ - Answers to common mobile phone questions
- o2 Mobile Broadband- Details of o2's Broadband dongle
- Mobile Internet - Help and advice on getting high-speed net access on your phone or laptop
- Top up airtime - Help on how to top up your o2 mobile phone credit
- iPhone reviews: iPhone in the UK , plus the iPhone audio review from podcasters FrequencyCast.
- Wap setup - Information and help on setting up o2 WAP on your mobile or PDA
Question not answered? Please ask in our forum