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Orange UK Information

This page contains information on UK Mobile Phone Network Operator, Orange


At FileSaveAs, we have pages dedicated to helping mobile users set up their phones for Web, email, multi-media-messaging and 3G access. Here, we offer some specific information that may be of use to Orange customers.


Orange SIM CardWhy choose Orange?

Orange is generally recognised as one of the more up-to-date and forward-thinking networks - they have a strong handset lineup, including a range of Android and Windows Smartphones, and they offer enhanced services such as live travel cameras and 3G data services. Orange and T-Mobile have recently merged, meaning that coverage is set to increase in the coming months.

They're also good to their Pay As You Go customers, offering lots of free evening and weekend calls and texts for customers that top up regularly, and cinema-goes can take advantage of Orange Wednesday.

Find out more at


Orange useful information:

SMS Service Centre number:

+447973100973 or +447973100974.

This number is used to configure your phone for sending text messages. (See SMS page)

Handset's serial number: Enter '*#06#' as a phone number, to get your handset's serial number (known as the IMEI) - useful if your phone is stolen
Software version: Enter '*#0000#'' as a phone number, to get your handset's software version number. Doesn't work with all makes of handset
Pay as you go credit Dial 453 from your mobile for the balance enquiry service, to check how much remaining credit you have
Contacting Customer Services

For Customer Services:

  • Contract: Dial 150 from your mobile, or 07973 100 150
  • Pay-as-you-go: Dial 450 from your mobile, or 07973 100 450
  • You can email Orange via the "Contact us" link at
Stolen handset If your Orange handset is stolen, call Orange Customer Services immediately:
  • Contract: 07973 100 150
  • Pre-pay: 07973 100 450
  • If outside the UK, call + 44 7973 100 250


Orange GPRS / 3G settings

GPRS offers an "always on" data connection for mobile phones, allowing for faster web surfing and email. Orange needs to enable GPRS settings for your SIM card before you can use this. You'll need to contact Orange Customer Services if you don't have data enabled.

For more on GPRS, see our GPRS page.

The Orange GPRS settings can be found on the Orange section of our GPRS Settings page

Orange MMS settings

MMS is the abbreviation for Multi-media messaging - sending images and videos between mobiles. Your network operator must enable MMS settings for your SIM card before you can use this. You'll need to contact Orange Customer Services.

For more on picture messaging, see our MMS page.

The Orange MMS settings can be found on the Orange section of our MMS Settings page

For more help, see our Connected? page


Orange WAP settings

WAP gives you access to special pages optimised for use on a mobile phone.

For more on WAP, see our WAP page.

The Orange WAP settings can be found on our WAP Settings page


Sell your old mobile phoneSell your old phone for cash!

Got an old mobile phone handset that you're no longer using? Don't leave it gathering dust - recycle it. You may even be able to make some money for getting rid of your old phone safely.

For a summary of the best deals on making cash from your old handset, try the comparison search tool at


Orange Frequently-asked questions:

What is my SIM card PIN?

The PIN code for your Orange SIM card should be printed on the delivery slip that comes with your SIM card.

Note that you get three tries to enter the PIN, and your phone will be locked if you fail after these tries. You'll then need to contact Orange to get a PUK code to unlock your SIM card.

What is my PUK code?

You will be asked for your PUK code if you've had more goes at guessing your SIM card PIN code than you're allowed.

If your phone is prompting you for a PUK code, You'll need to phone Orange's Customer Services department - they can provide you with a PUK code to unlock your SIM card once they have verified your identity.

For security reasons, only Orange can legally provide you with a PUK code to unlock your Orange SIM card. PUK code help.

Odd items on your bill

Even though you may be on a "free calls and texts" package, you may still see some unexpected costs on your bill. One that caught one of our team out, was a surprising £0.009 pence text message charge. Given that texts are free on our package, a one penny item appears with each text. In transpires that this relates to a text message delivery receipt.

Our phone has the option to request a receipt to see when a text message has been received. It's not made clear that this is a chargeable service, and as the setting on the phone applies to all text messages sent, it's easy to run up a £3 bill for sending 300 free text messages. If you see this unexpected 0.009 text charges, check your phone and disable the "delivery reports" option

Orange Bill Extract

Got an Android phone? Here's how to disable SMS delivery receipts

Using services abroad Users with an Orange mobile phone account should be able to use their phone overseas, but note the following:
  • You need to contact Orange Customer Services to enable "International roaming".
  • Not all phones work in all parts of the world - For example, the US uses a different frequency range to Europe, and you'll need a get a tri-band phone.
When 'roaming' on overseas network, note that it's more expensive... also, if someone calls you while you're overseas, you'll pay for the International leg of the journey. Some other things to note:
  • WAP and GPRS access whilst you are abroad is not free
  • Text messaging and data access from abroad (including Channel Islands and Isle of Man) will be charged at the foreign network operators prevailing rates for a text back to the UK.
  • Text messages sent from the UK to non UK mobiles on foreign networks will not be included in any free allowances, and will cost more than sending a message within the UK..

For details of using Orange overseas, see the coverage and calling abroad page on the Orange site.

Unlock Mobile Phones

Orange Answer Phone Voicemail Frequently-asked questions:

Voicemail retrieval number: 123 from an Orange phone

Change your voicemail settings

Dial 123 from your Orange phone to change your answer phone settings.
Accessing voicemail from a landline or from abroad

To access your voicemail account from a standard landline phone, call 07973 100123. You will then be prompted for your Orange number followed by the # key, then enter your PIN.

If outside the UK, remember to prefix with +44 and lose the first '0', e.g. +447973 100123

What is my PIN? Orange's default voicemail PIN is 1111. If you haven't set a PIN, this is likely to be your PIN number. If in doubt, you'll need to contact Orange customer services.



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