Top Links

T-Mobile Online
WAP settings
GPRS settings
MMS settings

Mobile phone FAQ
Mobile Internet
Mobile links

Receive the latest updates direct to your inbox

FileSaveAs News Feed Follow FileSaveAs on Twitter FileSaveAs Tech Podcast
FrequencyCast UK Tech Podcast

T-Mobile - UK Mobile Phone Network Information

This page contains information on UK Network Operator T-Mobile.

T-Mobile Logo

SIM CardAt FileSaveAs, we have pages dedicated to helping mobile users setup their phones for Web, Wap, media-messaging and email, and this page contains specific information that may be of use to T-Mobile customers.


Featured handset: Google G1

The G1 is the first phone to be powered by the mobile phone operating system from Google, known as Android. If you want Google on the move, this phone has a built-in web browser, Gmail, touch screen, GPS receiver for Streetmaps, a 3 meg camera, and a slide-away keyboard. Top choice, and available online on T-Mobile in the UK from

Google G1
More on the G1 on the T-Mobile network on our Google G1 page


T-Mobile useful information:

SMS Service Centre number: +447958879879.
This number is used to configure your phone for sending text messages. (See SMS page)
Handset's serial number: Enter '*#06#' as a phone number, to get your handset's serial number (known as the IMEI) - useful if your phone is stolen
Software version:
Enter '*#0000#'' as a phone number, to get your handset's software version number. Doesn't work with all makes of handset
Pay as you go credit To check how much remaining credit you have on your pre-pay account, call the automated balance line on 150
Contacting Customer Services

For Customer Services:

  • 150 from your mobile, or call 0845 412 5000
  • From overseas, +44 7953 966 150 .

You can email T-Mobile via the Contact us link on the T-Mobile homepage:

Stolen handset If your T-Mobile handset is stolen, call T-Mobile Customer Services immediately on 0845 412 5000


T-Mobile GPRS / 3G settings

GPRS allows for what has become known as "always on" data connection for GSM mobile phones, allowing for faster WAP browsing, web surfing and email. Your network operator must enable GPRS settings for your SIM card before you can use this. You'll need to contact Customer Services. For more on GPRS, see our GPRS page.

The T-Mobile GPRS settings can be found on the T-Mobile section of our GPRS Settings page

T-Mobile MMS settings

MMS is the abbreviation for Multi-media messaging - sending images and videos between mobiles. Your network operator must enable MMS settings for your SIM card before you can use this. You'll need to contact Customer Services. For more on picture messaging, see our MMS page.

The T-Mobile MMS settings can be found on the T-Mobile section of our MMS Settings page

For more help, see our Connected? page


T-Mobile WAP settings

WAP gives you access to special pages optimised for use on a mobile phone. For more on WAP, see our WAP page.

The T-Mobile WAP settings can be found on our WAP Settings page


Sell your old mobile phoneSell your old phone for cash!

Got an old mobile phone handset that you're no longer using? Don't leave it gathering dust - recycle it. You may even be able to make some money for getting rid of your old phone safely.

For a summary of the best deals on making cash from your old handset, try the comparison search tool at

T-Mobile Frequently-asked questions:

What is my SIM card PIN?

The PIN code for your T-Mobile SIM card is printed on the delivery slip that comes with the SIM card. If in doubt, try T-Mobile's default PIN code for SIM cards, which is 1210.

Note that you get three tries to enter the PIN, and your phone will be locked if you fail after these tries. You'll then need to contact T-Mobile to get a PUK code.

What is my PUK code?

You will be asked for your PUK code if you've had more goes at guessing your SIM card PIN code than you're allowed. You'll need to phone T-Mobile's Customer Services department if your phone is prompting you for a PUK code - they can provide you with a PUK code to unlock your SIM card once they have verified your identity.

For security reasons, only T-Mobile can legally provide you with a PUK code to unlock your T-Mobile SIM card.

Data services / 3G

T-Mobile Web'n'walk USB modemIf you want to connect your laptop to the Internet while away from home or the office, look at T-Mobile Mobile Broadband offering - Their 3G network covers a reasonable amount of the UK.

Their Mobile Broadband tariff provides high speed mobile Internet access up to 1.8Meg using a USB modem. The USB modem is free when you take out a 12 month contract.

For more, see the Mobile Broadband
section on T-Mobile's site

Using services abroad

Users with a T-Mobile account should be able to use their phone overseas, but note the following:

  • You need to contact Customer Services to enable "International roaming".
  • Not all phones work in all parts of the world - For example, the US uses a different frequency range to Europe, and you'll need a get a tri-band phone.
When 'roaming' on overseas network, note that it's more expensive... also, if someone calls you while you're overseas, you'll pay for the International leg of the journey.

For details of using T-Mobile overseas, see the Roaming & International section on the T-Mobile site

T-Mobile Voicemail Frequently-asked questions:

Voicemail retrieval number:

Many network operators have a single number (such as 901 or 123) to get to voicemail. With T-Mobile it's not so simple.

We understand that the retrieval number seems to be in the format:

+44062 (then mobile number without the first zero). We've also heard of the prefixes +44064 and+44065 being used.

Two other useful snippets:

  • Dial 222 to get your voicemail information sent to your phone
  • Dialling *#67# should tell you what your voicemail divert number is
What is my PIN? T-Mobile's default voicemail PIN is 1210. If you haven't set a PIN, this is likely to be your PIN number. If in doubt, you'll need to contact T-Mobile customer services.

Listen to the FrequencyCast UK online radio show
FrequencyCast Podcast Icon The FrequencyCast podcast covers UK technology, mobile phones and digital TV.
Listen to our free shows online or download to your MP3 player

What is FrequencyCast? | Get us via iTunes | Catch our Latest Show


Useful links:

  • T-Mobile's official site
  • Mobile FAQ - Answers to common mobile phone questions
  • Google G1 - handset released exclusively on T-Mobile, using Android OS
  • Mobile Internet - Help and advice on getting high-speed net access on your phone or laptop

Question not answered? Please ask in our forum

Bookmark this page:

delicious digg stumble technorati facebook