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T-Mobile information

This page contains information on UK Network Operator T-Mobile.

T-Mobile Offer

SIM CardAt FileSaveAs, we have pages dedicated to helping mobile users setup their phones for Web, Wap, media-messaging and email, and this page contains specific information that may be of use to T-Mobile customers.

In November 2007, T-Mobile launched something called MyFaves - offering unlimited calls, texts and picture messages to your five friends. More details of the MyFaves tariff at t-mobile.co.uk.

 

T-Mobile useful information:

SMS Service Centre number: +447958879879.
This number is used to configure your phone for sending text messages. (See SMS page)
Handset's serial number: Enter '*#06#' as a phone number, to get your handset's serial number (known as the IMEI) - useful if your phone is stolen
Software version:
 Enter '*#0000#'' as a phone number, to get your handset's software version number. Doesn't work with all makes of handset
Pay as you go credit To check how much remaining credit you have on your pre-pay account, call the automated balance line on 150
Contacting Customer Services

For Customer Services:

  • 150 from your mobile, or call 0845 412 5000
  • From overseas, +44 7953 966 150 .

You can email T-Mobile via the Contact us link on the T-Mobile homepage: www.t-mobile.co.uk

Stolen handset If your T-Mobile handset is stolen, call T-Mobile Customer Services immediately on 0845 412 5000


T-Mobile WAP settings

WAP gives you access to special pages optimised for use on a mobile phone. For more on WAP, see our WAP page.

The T-Mobile WAP settings can be found on our WAP Settings page

 

T-Mobile GPRS settings

GPRS allows for what has become known as "always on" data connection for GSM mobile phones, allowing for faster WAP browsing, web surfing and email. Your network operator must enable GPRS settings for your SIM card before you can use this. You'll need to contact Customer Services. For more on GPRS, see our GPRS page.

The T-Mobile GPRS settings can be found on the T-Mobile section of our GPRS Settings page


T-Mobile MMS settings

MMS is the abbreviation for Multi-media messaging - sending images and videos between mobiles. Your network operator must enable MMS settings for your SIM card before you can use this. You'll need to contact Customer Services. For more on picture messaging, see our MMS page.

The T-Mobile MMS settings can be found on the T-Mobile section of our MMS Settings page

For more help, see our Connected? page

envirofone - cash for your old mobileSwap your old phone for cash!

Got an old mobile phone handset that you're no longer using... don't leave it in the back of a drawer - you may even be able to make some money for getting rid of your old phone safely. For cashback, go to envirofone.com, or to donate it to charity with Fonebak.com.

T-Mobile Frequently-asked questions:

How do I get the T-Mobile logo on my mobile?

T-Mobile logo on a NokiaGet the T-Mobile logo sent to your mobile for free via this link: Free Logos. From here, select Logos, and enter "T-Mobile" in the search box.
What is my SIM card PIN? The number is printed on the delivery slip that comes with your SIM card. If in doubt, try T-Mobile's default PIN code for SIM cards, which is 1210. Note that you get three tries to enter the PIN, and your phone will be locked if you fail after these tries. You'll then need to contact T-Mobile to get a PUK code (see below).
What is my PUK code? You will be asked for your PUK code if you've had more goes at guessing your SIM card PIN code than you're allowed. You'll need to phone T-Mobile's Customer Services department if your phone is prompting you for a PUK code - they can provide you with a PUK code to unlock your SIM card once they have verified your identity. For security reasons, it's only the network operator that can legally provide you with a PUK code to unlock your SIM.
Data services / 3G

T-Mobile USB ModemIf you want to connect your laptop to the Internet while away from home or the office, look at T-Mobile Web 'n' Walk offering - Their 3G network covers a reasonable amount of the UK. At the time of writing, their Web 'n' Walk tariff provides high speed mobile Internet access using a USB modem. The USB modem is free when you take out a 12 month contract.

For more, see the Web 'n' Walk section on T-Mobile's site

Using services abroad

Users with a T-Mobile account should be able to use their phone overseas, but note the following:

  • You need to contact Customer Services to enable "International roaming".
  • Not all phones work in all parts of the world - if you're travelling to the US, they use a different frequency range than Europe, and you'll need a tri-band phone.
When 'roaming' on overseas network, note that it's more expensive... also, if someone calls you while you're overseas, you'll pay for the International leg of the journey.

For details of using T-Mobile overseas, see the Roaming & International section on the T-Mobile site


T-Mobile Voicemail Frequently-asked questions:

Using your voicemail service is free using T-Mobile (UK) within the UK

Voicemail retrieval number:

Many network operators have a single number (such as 901 or 123) to get to voicemail. With T-Mobile it's not so simple. We understand that the retrieval number seems to be in the format:
+44062 (then mobile number without the first zero). We've also heard of the prefixes +44064 and+44065 being used.

Two other useful snippets:

  • Dial 222 to get your voicemail information sent to your phone
  • Dialling *#67# should tell you what your voicemail divert number is
What is my PIN? T-Mobile's default voicemail PIN is 1210. If you haven't set a PIN, this is likely to be your PIN number. If in doubt, you'll need to contact T-Mobile customer services.


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Useful links:
  • T-Mobile's official site
  • Free T-Mobile logo - Click here, select Logos, and enter "T-Mobile" in the search box.

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