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Tesco Mobile Information

This page contains information on UK Network Operator Tesco Mobile



SIM CardAt FileSaveAs, we have pages dedicated to helping mobile users setup their phones for Web, WAP, media-messaging and email, and this page contains specific information that may be of use to Tesco Mobile customers.

Tesco Mobile useful information:

SMS Service Centre number:
 +447802092035.
This number is used to configure your phone for sending text messages. (See SMS page)
Handset's serial number:
 Enter '*#06#' as a phone number, to get your handset's serial number (known as the IMEI) - useful if your phone is stolen
Software version:
 Enter '*#0000#'' as a phone number, to get your handset's software version number. Doesn't work with all makes of handset
Pay as you go credit Enter *#10# as a phone number, to check how much remaining credit you have
Contacting Customer Services

For Customer Services:

  • Call 0870 900 4455

You can email Tesco Mobile via the Contact us link at www.tesco.com/mobilenetwork
Stolen handset If your Tesco Mobile handset is stolen, call Tesco Mobile Customer Services immediately on 0870 900 4455

 

 

Tesco Mobile GPRS settings

GPRS allows for what has become known as "always on" data connection for GSM mobile phones, allowing for faster WAP browsing, web surfing and email. Your network operator must enable GPRS settings for your SIM card before you can use this. You'll need to contact Customer Services. For more on GPRS, see our GPRS page.

The Tesco Mobile GPRS settings can be found on the Tesco Mobile section of our GPRS Settings page


Tesco Mobile MMS settings

MMS is the abbreviation for Multi-media messaging - sending images and videos between mobiles. Your network operator must enable MMS settings for your SIM card before you can use this. You'll need to contact Customer Services. For more on picture messaging, see our MMS page.

The Tesco Mobile MMS settings can be found on the Tesco Mobile section of our MMS Settings page

For more help, see our Connected? page

Tesco Mobile Frequently-asked questions:

What is my SIM card PIN?

The PIN code for your Tesco Mobile SIM card is printed on the delivery slip that comes with your SIM card. Note that you get three tries to enter the PIN, and your phone will be locked if you fail after these tries.

If your phone gets locked, you'll then need to contact Tesco Mobile to get a PUK code.
What is my PUK code?

You will be asked for your PUK code if you've had more goes at guessing your SIM card PIN code than you're allowed.

You'll need to phone your Tesco Mobile's Customer Services team for your PUK code . For security reasons, it's only Tesco Mobile that can legally provide you with a PUK code to unlock your Tesco Mobile SIM card.
Using services abroad

Users with a Tesco Mobile account should be able to use their phone overseas, but note the following:

  • You need to contact Customer Services to enable "International roaming".
  • Not all phones work in all parts of the world - For example, the US uses a different frequency range to Europe, and you'll need a get a tri-band phone.
When 'roaming' on overseas network, note that it's more expensive... also, if someone calls you while you're overseas, you'll pay for the International leg of the journey.


WAP and MMS settings for Motorola V3 and Sony Ericsson K500i

Thanks to site visitor Nigel L for supplying us with the following settings for these two handsets:

Motorola V3 GPRS WAP 1 Select Menu (middle soft key)
2 Scroll to Web Access and select
3 Highlight Web Sessions and select
4 Highlight either a new Entry, or highlight a profile that already exists, click on the menu button, and choose Edit.

Now enter the following settings:

5 Highlight and select Name Enter: TESCO GPRS WAP
6 Highlight and select Homepage and enter: http://wap.tesco-mobile.com
7 Highlight and select Gateway IP1 and enter : 193.113.200.195
8 Highlight and select Port1 and enter : 9201
9 Leave domain 1 blank
10 Highlight and select Service Type then select : WAP
11 Highlight and select Gateway IP2 and enter: 193.113.200.195
12 Highlight and select Port2 and enter: 9201
13 Leave domain 2 blank
14 Highlight and select Service Type2 then select : WAP
15 Leave DNS 1 blank or shown as: 000.000.000.000
16 Leave DNS 2 blank or shown as: 000.000.000.000
17 Highlight and select Timeout then select : 5 Minutes
18 Leave CSD No 1 blank
19 Leave User Name 1 blank
20 Leave Password 1 blank
21 Highlight and select Speed (Bps) 1 then select : 14400
22 Highlight and select Line Type and select: ISDN
23 Leave CSD No 2 blank
24 Leave User name 2 blank
25 Leave Password 2 blank
26 Highlight and select Speed (Bps) 2 and select : 14400
27 Highlight and select Line Type 2 and select : ISDN
28 Highlight and select GPRS APN and enter: prepay.tesco-mobile.com
29 Highlight and select Username and enter : tescowap
30 Highlight and select Password and enter : password

Once all details are inserted, click on done. If the connection you have just set up does not have a tick beside it, highlight it, click on the menu button and select Set default.
Motorola V3 MMS settings 1 From the default display press the top centre soft key
2 Scroll to 'Messages' and press SELECT
3 Highlight 'New Message' and press the top centre soft key
4 Highlight and select 'Message Setup'
5 Highlight 'MMS Setup' and press CHANGE

Edit as follows:-

6 Ignore Hide fields
7 Ignore Auto Signature
8 Highlight and select Download then select: Automatic
9 Ignore Filter
10 Highlight and select Expire After and select: 5 days
11 Highlight and select Reply Type and select: MMS
12 Highlight and select Size Limit and select: 100KB
13 Highlight and select Server Info and select: TESCO MMS


* If TESCO MMS is not present, press Select - this will display a list of MMS servers. If TESCO MMS is not on the list, select a profile and press the top centre soft key, scroll down and select 'Edit' and press SELECT


Edit as follows: -

14 Highlight and select Service Name and select: TESCO MMS
15 Highlight and select Server Name and enter: http://mmsc.mms.o2.co.uk:8002
16 Highlight and select Web Sessions and select: TESCO WAP GPRS


Once all details are inserted, press DONE. If the connection (server info) you have just set up does not have a tick beside it, highlight it and press SELECT - this will take you back to MMS Message Setup

17 Press Back - this will take you back to Message Setup
18 Scroll down and check that 'Use GPRS:' is set as 'Yes'
19 Press DONE
Sony Ericsson K500i GPRS WAP settings 1. From the main menu scroll to Connectivity and press the left hand soft key Select .
2. Highlight Data comm. and press the left hand soft key Select .
3. Highlight Data accounts and press the left hand soft key Select .
4. Highlight New account and press the left hand soft key Add .
5. Highlight GPRS data and press the left hand soft key Select .
6. Enter TESCO WAP GPRS and press the left hand soft key Continue .
7. Highlight APN and press the left hand soft key Edit .
8. Enter prepay.tesco-mobile.com and press the left hand soft key OK .
9. Highlight Username and press the left hand soft key Edit .
10. Enter tescowap and press the left hand soft key OK .
11. Highlight Password and press the left hand soft key Edit .
12. Enter password and press the left hand soft key OK .
13. Press the right hand soft key Save .
14. Press the backward arrow which is below the left hand softkey 2 times.

Activate GPRS settings:
15. Highlight Internet settings and press the left hand soft key Select .
16. Highlight Internet profiles and press the left hand soft key Select .
17. Highlight New profile and press the left hand soft key Add .
18. Highlight Name: and press the left hand soft key Add .
19. Enter TESCO WAP GPRS and press the left hand soft key OK .
20. Highlight Connect using and press the left hand soft key Select .
21. Highlight TESCO WAP GPRS and press the left hand soft key Select .
22. Press the right hand soft key Save .

Change GPRS settings:
23. Highlight TESCO WAP GPRS and press the right hand soft key More .
24. Highlight Settings and press the left hand soft key Select .
25. Highlight Internet mode and press the left hand soft key Select .
26. Highlight Http and press the left hand soft key Select .
27. Highlight Use proxy: and press the left hand soft key Select .
28. Highlight Yes and press the left hand soft key Select .
29. Enter 193.113.200.195 (the dots will automatically add themselves) and press the left hand soft key OK .
30. Highlight Port number: and press the left hand soft key Edit .
31. Enter 8080 and press the left hand soft key OK .
32. Press the right hand soft key Save .

Change Homepage:
33. Highlight TESCO WAP GPRS and press the right hand soft key More .
34. Highlight Advanced and press the left hand soft key Select .
35. Highlight Change homepage and press the left hand soft key Select .
36. Highlight Name: and press the left hand soft key Edit .
37. Hold the c button down to clear any text in the field.
38. Enter O2 ACTIVE and press the left hand soft key OK .
39. Highlight Address: and press the left hand soft key Edit .
40. Hold the c button down to clear any text in the field.
41. Enter http://wap.tesco-mobile.com and press the left hand soft key OK .
42. Press the right hand soft key Save .
43. Press the backward arrow which is below the left hand softkey.
44. Highlight TESCO WAP GPRS and press the left hand soft key Select .
Sony Ericsson K500i MMS settings 1. From the main menu scroll to Messaging and press the left hand soft key Select .
2. Highlight Settings and press the left hand soft key Select .
3. Highlight Picture msg and press the left hand soft key Select .
4. Highlight Validity period and press the left hand soft key Edit .
5. Highlight Network maximum and press the left hand soft key Select .
6. Highlight Read report and press the left hand soft key Edit .
7. Highlight Off and press the left hand soft key Select .
8. Highlight Delivery report and press the left hand soft key Edit .
9. Highlight Off and press the left hand soft key Select .
10. Highlight Creation mode and press the left hand soft key Edit .
11. Highlight Alert and press the left hand soft key Select .
12. Highlight Auto download and press the left hand soft key Edit .
13. Highlight Always and press the left hand soft key Select .
14. Highlight Accept messages and press the left hand soft key Edit .
15. If not already ticked highlight Advertisements and press the left hand soft key Mark . If already ticked move to step 16.
16. If not already ticked highlight Anonymous and press the left hand soft key Mark . If already ticked move to step 17.
17. Press the right hand soft key Save
18. Highlight Message server and press the left hand soft key Edit .
19. Hold down the c button to clear any text from the field.
20. Enter http://mmsc.mms.o2.co.uk:8002 and press the left hand soft key OK .
21. Highlight Internet profile and press the left hand soft key Edit .
22. Highlight TESCO WAP GPRS and press the left hand soft key Select .

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