Nokia 3650 - Mobile Phone Information

The Nokia 3650 uses the Symbian Operating System. To check the version number of the operating system on your phone, type *#0000# as if it were a phone number.

The handset can be upgraded to the latest version of the operating system at approved Nokia Service Centres - If the phone is still under warranty, this will be done free-of-charge. The process takes up to an hour, but service centre policies vary depending on how busy they are, and whether they have the reprogramming equipment onsite. Note that all data is lost when you upgrade, so it's vital to do your own backup first. Online upgrades are not available.

If you've got an old mobile phone handset that you're no longer using... do your bit for the environment, and recycle it safely. You'll also make some money when you send your old handset back.

Don't leave it in the back of a drawer - see if it can find a new lease of life, and pocket you some cash.

For a summary of the best deals on making cash from your old handset, see our comparison search tool at www.sellyouroldphone.co.uk

Hotmail and AOL use proprietary email systems, as opposed to the more common POP email systems - this makes it tricky to access mail on a Series 60 device. For email on the move, consider using a standard POP3 provider such as BT Yahoo (see setup details) that offers free email accounts that can be configured on a Series 60 phone.

If you really want to use Hotmail or AOL, see our Series 60 FAQ on this subject.

Yes, using Infrared or Bluetooth.

• Infrared - The 3650 has a 'Modem' option under 'Connectivity'. Selecting this option allows another device (such as a Pocket PC or Laptop) to connect to the Internet using infrared. If the equipment you wish to connect to doesn't have infrared, consider a 'USB-IRDA Adaptor' from Maplin Electronics (Cat no: RV88V).
• You can also use the handset as a modem from a Bluetooth PDA, or a PC with Bluetooth connectivity (such as a Belkin USB Bluetooth adapter)

We accept no responsibility for use of this code. It is undocumented, not supported by Nokia and should be used at your own risk.

The soft-format code for Series 60 phones is *#7370# . You enter this code as you would enter a phone number in the Phone application. It performs a format of the Internal drive - All data will be lost if you use this feature.

The method of performing a hard-format, i.e resetting it completely to factory defaults and removing all data, is as follows:

1. Switch off the phone.
2. Hold down the following three buttons: Green (call answer) button, * button, and '3' button
3. While holding these buttons, press the power button and switch on the phone
4. When the message 'Formatting' appears on the screen, release all of the buttons

Note that you shouldn't switch the phone off or remove the battery when performing either of these operations, and it's advised that the handset has a reasonable amount of battery charge before performing a format/reset.

Software for Symbian OS phones is normally supplied using a Symbian installation file (with a .sis extension). This is a single file that contains the components needed to get a piece of software installed and ready to run. A SIS file can be run on a Symbian phone (e.g. from the Inbox or via a file manager. It can also be run via the PC connectivity solution that was supplied on the CD with the handset. Assuming you have a SIS file on your PC/Mac (either downloaded from the Internet or on a CD), the ways to install a SIS file onto your handset are as follows:

• Beaming - Beam the file to your handset from your PC using Bluetooth or IR. If you don't currently have the ability to beam files to the handset via Bluetooth or infrared (either from another handheld device or from a PC), then you may wish to purchase an IRDA adapter for your PC (this means you'll be able to install software, backup and synchronise data between phone and PC) - See our Series 60 PC connectivity page for more.
• Install via PC - Assuming you've installed the PC connectivity suite that was supplied with your phone, look for the "Install software" option. You'll need to have the handset connected to the PC via serial, Bluetooth or infrared for this to work. - See our Series 60 PC connectivity page for more.
• By email - The alternative, is to email the file that you're trying to install, typically a SIS (Symbian installation file) to your own email account, and then use your phone to logon to your email (details) and download the SIS file as an attachment into your phone's Messaging Inbox.
• Via memory card - The 3650 has an MMC memory card slot, so you can transfer a SIS file to the handset via this card slot if you have access to a PC MMC memory card writer. To do this, copy the SIS file onto an MMC card via the writer connected to your PC, and then insert the MMC card into your handset. Then, yuo'll need to use a file manager application to browse to the location of the SIS file you've copied. Highlight and run the SIS file, and the installation process should start. Once installed, you can delete the SIS file from the MMC card if required. The 3650 doesn't have a built-in file manager application, so you'll need do download and install one - file managers are available from handango.com.

If you've downloaded an application and find you can't install it - make sure the file you're trying to install is a SIS (Symbian Installation) file. Many files are distributed in a compressed form (using the ZIP file format). If the file has a .ZIP extension, you'll need to unzip it first. You can do this with a PC application such as WinZip, or on the phone itself using the ZipMan application.

The 3650 can connect to a PC via Bluetooth or infrared. Here is a summary of how to connect your 3650 to your PC.

• IR connection. From the 3650, select 'Connect | Infrared' to turn the phone's IR on. Line up the phone with the PC infrared port, and Windows should detect the 3650. Then, use the Nokia Connectivity package to select the file you want to send to the 3650. For more on IR, see our PC connectivity page
  There are several IR adapters available, including the pictured 'USB-IRDA Adaptor' from Maplin Electronics (Cat no: RV88V).
• Bluetooth connection. From the 3650, select 'Connect | Bluetooth'. Turn Bluetooth 'On', then move to the second tab by moving the joystick to the right. This should show you all Bluetooth devices in range. If your PC isn't shown, select 'Options | New paired device' and let the 3650 search for the PC connection. When the phone and PC are paired, use the Nokia Connectivity package to select the file you want to send to the 3650.
  If your PC doesn't support Bluetooth, then you can add it cheaply and easily using a USB Bluetooth adapter. We recommend the Belkin USB Bluetooth adapter available for around £15 from amazon.co.uk.
  For details of Bluetooth, see our Bluetooth page, and for help connecting, see our PC connectivity page
  
  
• Memory card reader. If you don't want to beam files from your PC to the phone, another option is to make use of the MMC card slot in the 3650. Get hold of a Memory card reader for around £20 and copy files onto an MMC card plugged into your PC. Find out more on our Memory card page.

Files beamed to the 3650 can be found in the Messaging application, in the Inbox folder

We sometimes hear from users of Series 60 handset users stating that they've filled up their memory, and the memory is so full that they can't get in to delete any files.
We've not had any experience of this, but the best thing to try is to restart the phone (by taking the battery out), and then starting the phone in "safe mode". This causes the phone to load as few apps as possible at startup. To do this, hold down the ABC key, and while holding it down, start up the phone. first thing to try is a soft-reset of the phone, by pulling the battery out for a minute. When the phone restarts, it should close down all running applications, which may free up some space.

As a very last resort, you can format the phone and start again - by entering the reset code detailed above - This will remove all data, and you'll have to restore your phone's information from a backup.

If you still can't get into the phone, the final option appears to be to take the phone to the nearest Club Nokia shop (or your retailer), who should be able to re-flash the phone to factory settings.

• Amazon - Always a good choice for reliable delivery at good prices
• Jessops - Stockists of low-priced memory cards and accessories. Worth a look as their own brand of cards, for photographic use, can be cheaper than those on PDA sites TIP
• eBay.co.uk - Bid for new cards at low prices!

For more details, see our Memory Card page

Once you have taken a picture on the 3650, there are three ways to get the files from your phone to other people or computers:

1. You can copy it to your PC with the Nokia software supplied on the CD (see above). Depending on what you have connected to your computer, you can use Infrared or Bluetooth. Set your PC to receive files (using the IR or Bluetooth software supplied with your adapter), select the photo to send (from Images), then from the Options menu, select Send.
2. You can use the Messaging application and email the picture to yourself (or a friend)
3. Send the picture to another mobile using MMS. Costs of sending pictures by MMS differ depending on which network operator you're with. Take a look at our MMS page for more.

To change the default wallpaper image used in the phone application, do the following:

• Press Menu
• Go to Tools | Settings | Phone | Standby mode
• Press the joystick on the "Background image" option.
• From the "Yes / No" option, select "Yes". You're now able to select from an image in your images folder

• Length: 5 digits
• Detail: Prevents access to certain functions on the phone
• Set from: Tools > Settings > Security > Phone & SIM
• Default: The default lock code for Nokia Series 60 devices is 12345.
• Lost? - If you've changed this code and forgotten it - you will need to visit a Nokia authorised service center, who will be able to reset the lock code for you.

• Length: 4 digits
• Detail: This is an optional 4 digit code to protect your SIM
• Set from: Tools > Settings > Security > Phone & SIM
• Lost? - If you keep trying, you'll eventually get locked out and need to contact your network operator for a PUK code (see below)

• Length: 8 digits
• Detail: You'll be asked for this 8 digit code if you've entered the wrong SIM code more than the allowed number of times. You'll need to contact your network operator to get this lock lifted. More on PUK codes.

• Detail: This alphanumeric code is used to gain access to the secure data store for the Wallet application, where you can save bank and credit card information, plus other private data, securely.
• Lost? - If you've forgotten the wallet code, enter the following string as a telephone number: *#7370925538# - this will allow you to delete the existing wallet and create a new wallet code. You will be prompted for the phone's lock code to proceed (Normally 12345, unless you've change it).

• If your phone was fixed to work on a specific network (for example, Orange), this lock may prevent you from using another SIM in the handset. You may see "SIM card rejected" or "SIM card unaccepted". This lock can be lifted for you by contacting the network operator in question (there may be a fee for this).