FileSaveAs Forum - BT unable to send my email

Sep 10^th, 2010 at 11:02pm

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BT unable to send my email (Read 1201 times)

Frank Jeynes

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BT unable to send my email
Feb 11^th, 2010 at 1:31pm

I migrated to BT on February 5th and since then have had nothing but problems with email.
I wanted to continue to use Outlook Express but BT were unable to cofigure my computer - it will receive but not send - any ideas please??
MOST IMPORTANTLY their Yahoo Page has blocked my emails - because I tried to advise all in my address book of my new email - EVEN BT TECHNICAL CANNOT RESOLVE.
I was advised to send an email to bt-abuse@cc.yahoo-inc.com but have had no reply. ANY HELPFUL ADVICE WOULD BE APPRECIATED

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Re: BT unable to send my email
Reply #1 - Feb 12^th, 2010 at 8:34am

There are three reasons why this may not be working:

1. You have entered the wrong SMTP address
2. Your are not using SMTP Authentication
3. The email address that you have entered as your sender and reply-to address is not the correct xxx@btinternet.com email address

Full details at http://www.filesaveas.com/btbroadband.html#sending

If you need more help, you'll need to provide more details of the problem, including the exact error message you get (with the three digital error code)

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RichCreedy Full Member Offline Have you listened to FrequencyCast yet? Posts: 79	Re: BT unable to send my email Reply #2 - May 7^th, 2010 at 11:49pm occasionally isps will change the ports on email accounts if they have had a spate of spammers sometimes changing the smtp port from 25 to 465 and the pop(3) port from 110 to 995 will work, but not always try them before phoning tech support those ports are the secure ports (ssl) for email
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