FileSaveAs Forum - TOMTOM ONE NO MAPS FOUND

martin gugino Newbie Offline FileSaveAs UK Supporter Posts: 3	TOMTOM ONE NO MAPS FOUND Dec 15^th, 2007 at 10:38pm New device today. I worked with it standalone. Set up itinerary, powered by USB. Downloaded TOMTOM home. It said install new version. I said OK. Now "No Maps Found", and the device is has lost all functionality. No idea what happened. (I am not a computer novice.)
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Admin FileSaveAs Administrator Offline FileSaveAs Admin Posts: 2054 London, UK Gender:	Re: TOMTOM ONE NO MAPS FOUND Reply #1 - Dec 16^th, 2007 at 12:00am Open the TomTom drive from Windows "My Computer" - does it look like your maps are there?
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martin gugino

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Re: TOMTOM ONE NO MAPS FOUND
Reply #2 - Dec 16^th, 2007 at 12:44am

I don't know what they would like like. I assume it is a proprietary format. There is a directory on the device called usa and canada. I am done messing with the device however. TomTom's help line is closed for the weekend. And their web site has no help on this topic. Plus they ask for the model of the TomTom One, of which there are several apparently, but the device does not say - so I have spent enough time on this thing. I am returning it to the store.
Thanks for your question though.

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martin gugino Newbie Offline FileSaveAs UK Supporter Posts: 3	Re: TOMTOM ONE NO MAPS FOUND Reply #3 - Dec 16^th, 2007 at 12:44am The maps were working before I downloaded the new version of the software from tomtom/home.
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Geoffrey24

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Re: TOMTOM ONE NO MAPS FOUND
Reply #4 - Dec 26^th, 2007 at 10:34pm

Hey, same thing for me. I got the TomTom ONE for Christmas and it worked great. I connected it to my computer and installed the latest software... since then, the unit tells me "No Maps Found" and won't let me do anything with it. I looked at what's on the unit via my computer and there's a folder called "USA_and_Canada" with a bunch of files in there. It seems like the maps are right in the TomTom but it's not recognizing them.

By the way, my TomTom HOME program has many errors as well and tomtom.com regularly times out on me. This whole thing is very frustrating.

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tobypie

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Re: TOMTOM ONE NO MAPS FOUND
Reply #5 - Jan 5^th, 2008 at 9:20am

Ok this has worked on at least four tomtom one’s
And one xl’s that i have tried,
First of all connect your tomtom to your computer.
making sure your online,Go to log on.
if you’ve not created an account create one now.
If you’ve had to create an account restart tomtom home.

You should have the tomtom home screen in front of you,
Now even if tomtom home is showing you logged in, ignore
this click your email adderss in the top right hand side of the screen
and log in again and click continue.
Then click Device/disconnect device.
Now your tomtom will update itself and your maps will be restored
please let me Know if this has worked for you.

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rampy

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Re: TOMTOM ONE NO MAPS FOUND
Reply #6 - May 29^th, 2008 at 5:32pm

With my original SD UK and IR card installed I can operate my one xl via my computer. I recently purchased a Western Europe SD card from TOM TOM. Now when I try to operate my one xl with my computer I get the message 'No maps found'. I have been in touch with their support line and have been given lots of help but none worked, they finally said they cannot solve the problem and I will have to wait for an update in the future which may fix it. Some support that is. My one xl does work with all the maps as I have used it in the Canary islands, it just will not show up on the computer when I use Tom Tom Home, any version. Can anyone help Sad

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pjh Newbie Offline Posts: 1	Re: TOMTOM ONE NO MAPS FOUND Reply #7 - Jan 31^st, 2009 at 8:53pm Any update on this problem as it seems to be affecting a few people me included?
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Beardsmen Newbie Offline Posts: 1 Portland Maine Gender:	Re: TOMTOM ONE NO MAPS FOUND Reply #8 - Jul 6^th, 2009 at 3:08pm I've been waiting for a continuation of this thread. Maybe soon.
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Lost Angel

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Re: TOMTOM ONE NO MAPS FOUND
Reply #9 - Jul 14^th, 2009 at 1:07am

I'm not a boffin but I updated my tomtom 530 and got 'no maps found'. After trying everything stated here I went back to the tomtom home page and chose 'Update my tomtom' The first file to be downloaded kept crashing so I deselected it and carried on downloading the rest. My Tomtom automatically restarted itself and Hey Presto I am back working again. Hope this helps someone coz I know how flustrating it can be.

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